Privacy Policy

We only collect what we need to provide the Service:

• Account data: information you provide when you register and sign in, such as username, email and password. Passwords are stored as one-way hashes; we never store them in plain text.
• Usage logs: for each call, the time, model name, group, API key name, input/output/cache token counts, cost, latency, whether it was streamed, and the request ID. The caller's IP address is not recorded by default, only if you turn it on in your account settings.
• Audit logs: the time, IP address and browser information (user agent) of sign-ins and security-related actions.
• Top-up records: the amount, time and method of each top-up.
• Lead forms: what you choose to submit on the Enterprise or Contact page (company name, contact name, contact details such as WeChat, email or phone, monthly budget range and description of needs), plus the IP address and browser information at submission, used to prevent abuse.
• Support conversations: information you give us when you contact support, for example on WeChat.
• Cookies and local storage: a session cookie that keeps you signed in, and your appearance preference (light or dark) saved in your browser. We do not use advertising or tracking cookies.

To generate a response, the content you send through the API is forwarded to the model provider behind the group you chose. How those providers handle data is governed by their own policies.

For synchronous calls such as chat and embeddings, request and response bodies are not written to usage logs or the database. Asynchronous jobs such as video generation store the task status and returned result so you can check progress and fetch the output.

• To provide, maintain and improve the Service
• For billing, reconciliation, top-ups and invoices
• To keep accounts and the platform secure and prevent abuse and fraud
• To answer your questions and follow up on requests you send us
• To meet legal obligations

We do not sell your personal information.

We share information in these cases:

• With model providers, to process the request content you send through the API and generate responses.
• With payment, bot-verification and similar providers (where enabled), to process what is needed to complete a payment or a security check.
• With our internal notification tool (where enabled): lead form submissions are forwarded to the messaging tool our team uses, so we can follow up promptly.
• When required by law, or by courts or authorities acting lawfully.

We and the providers we use may process information outside the country or region where you are. We take reasonable steps to protect it.

We keep information for as long as needed to provide the Service and for any period required by law. When it is no longer needed, we delete or anonymize it.

We use reasonable technical and organizational measures to protect information, including HTTPS throughout, encrypted password sign-in, two-factor authentication and passkeys, access controls and audit logs. No system can be guaranteed to be completely secure.

Depending on the data protection laws that apply to you, you may ask to access, correct or delete your personal information, withdraw consent, or object to certain processing. To exercise these rights, contact our WeChat support (JsnonoChat).

You also have the right to complain to the data protection authority where you are.

The Service is for companies and developers and is not directed at minors.

We may update this policy. Updates are published on this page with a new “Last updated” date, and material changes are announced on the website or in the console.

Questions about this policy? Reach us on WeChat (JsnonoChat) or through the contact page.